TQM - Total Quality Management by eduCBA - Online Course

by Jagranjosh

TQM - Total Quality Management by eduCBA - Online Course

Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mi...View more

Specification

  • Category: Quality management
  • Product Type: Online Course
Product Description

Section 1: Introduction

1 Understanding quality culture

2 Quality Culture vs.Traditional Culture

 

Section 2: Maintaining A Quality Culture

3 Implementation of quality culture

4 Establishing a mission and vision goal for the organization

5 Core values of a quality culture and it’s significance

 

Section 3: Customer Centric Approach

6 Customer Centric Approach Fundamentals

7 Evolving Consumer Dynamics

8 Being More Customer Focussed

9 Principles of Redefining Customer Relationship

10 Re-cap of previous notes

11 Barriers in successful transformation_part 01

12 Barriers in successful transformation_part 02

13 Customer Centric Innovation

14 Practical steps taken on journey_part 01

15 Practical steps taken on journey_part 02_DLL logo

 

Section 4: Customer Relationship Manager

16 Introduction and Highlights of CRM

17 10 things customer wish_part 01

18 10 things customer wish_part 02

19 What goes wrong

20 Steps to avoid customer service failure_part 01

21 Steps to avoid customer service failure_part 02

22 What is CRM and why we need CRM_part 01

23 What is CRM and why we need CRM_part 02

24 Pareto’s law

25 Current challenges in CRM_part 01

26 Current challenges in CRM_part 02

27 Moments of truth_part 01

28 Moments of truth_part 02

29 Introduction and Shewhart cycle_part01

 

Section 5: Quality Assurance in TQM

30 Introduction and Shewhart cycle_part02

31 Definition of PDCA_part01

32 Definition of PDCA_part02

33 Quality characteristics_part01

34 Quality characteristics_part02

35 Impact of poor quality assurance

36 Identification of risk in QA process

37 QA-Criteria, Prevention and Inspection driven

38 Purpose of quality assurance_part01

39 Purpose of quality assurance_part02

40 Types of quality assurance_part01

41 Types of quality assurance_part02

42 PPC definition, importance and advantages_part01

43 PPC definition, importance and advantages_part02

 

Section 6: Production, Planning & Control

44 Key requirements and Elements of PPC

45 Re-cap of PPC Management and Inventory planning

46 Steps involved in PPC-Routing and Scheduling_part01

47 Steps involved in PPC-Routing and Scheduling_part02

48 Steps involved in PPC-Dispatching and Follow-up_part01

49 Steps involved in PPC-Dispatching and Follow-up_part02

50 Aims, Objectives and Features of PPC_part01

51 Aims, Objectives and Features of PPC_part02

52 Advantages of PPC Management_part01

53 Advantages of PPC Management_part02

54 TQM through Six Sigma_part01

 

Section 7: TQM through Six Sigma

55 TQM through Six Sigma_part02

56 Methods of Six Sigma_part01

57 Methods of Six Sigma_part02

You May Also Be Interested In
  • Rs. 999
  • Rs. 299
  • (70% Off)

Promo Code SAVE25

Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.

Best Sellers

TQM - Total Quality Management by eduCBA - Online Course
TQM - Total Quality Management by eduCBA - Online Course

Section 1: Introduction

1 Understanding quality culture

2 Quality Culture vs.Traditional Culture

 

Section 2: Maintaining A Quality Culture

Promo Code SAVE25

Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.

Specification
  • Category: Quality management
  • Product Type: Online Course
Product Description

Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mission and vision goal for the organization 5 Core values of a quality culture and it’s signifi ... Read More

This website uses cookie or similar technologies, to enhance your browsing experience and provide personalised recommendations. By continuing to use our website, you agree to our Privacy Policy and Cookie Policy.OK