TQM - Total Quality Management by eduCBA - Online Course

by Jagranjosh

TQM - Total Quality Management by eduCBA - Online Course

Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mi...View more

Specification

  • Category: Quality management
  • Product Type: Online Course
Product Description

Section 1: Introduction

1 Understanding quality culture

2 Quality Culture vs.Traditional Culture

 

Section 2: Maintaining A Quality Culture

3 Implementation of quality culture

4 Establishing a mission and vision goal for the organization

5 Core values of a quality culture and it’s significance

 

Section 3: Customer Centric Approach

6 Customer Centric Approach Fundamentals

7 Evolving Consumer Dynamics

8 Being More Customer Focussed

9 Principles of Redefining Customer Relationship

10 Re-cap of previous notes

11 Barriers in successful transformation_part 01

12 Barriers in successful transformation_part 02

13 Customer Centric Innovation

14 Practical steps taken on journey_part 01

15 Practical steps taken on journey_part 02_DLL logo

 

Section 4: Customer Relationship Manager

16 Introduction and Highlights of CRM

17 10 things customer wish_part 01

18 10 things customer wish_part 02

19 What goes wrong

20 Steps to avoid customer service failure_part 01

21 Steps to avoid customer service failure_part 02

22 What is CRM and why we need CRM_part 01

23 What is CRM and why we need CRM_part 02

24 Pareto’s law

25 Current challenges in CRM_part 01

26 Current challenges in CRM_part 02

27 Moments of truth_part 01

28 Moments of truth_part 02

29 Introduction and Shewhart cycle_part01

 

Section 5: Quality Assurance in TQM

30 Introduction and Shewhart cycle_part02

31 Definition of PDCA_part01

32 Definition of PDCA_part02

33 Quality characteristics_part01

34 Quality characteristics_part02

35 Impact of poor quality assurance

36 Identification of risk in QA process

37 QA-Criteria, Prevention and Inspection driven

38 Purpose of quality assurance_part01

39 Purpose of quality assurance_part02

40 Types of quality assurance_part01

41 Types of quality assurance_part02

42 PPC definition, importance and advantages_part01

43 PPC definition, importance and advantages_part02

 

Section 6: Production, Planning & Control

44 Key requirements and Elements of PPC

45 Re-cap of PPC Management and Inventory planning

46 Steps involved in PPC-Routing and Scheduling_part01

47 Steps involved in PPC-Routing and Scheduling_part02

48 Steps involved in PPC-Dispatching and Follow-up_part01

49 Steps involved in PPC-Dispatching and Follow-up_part02

50 Aims, Objectives and Features of PPC_part01

51 Aims, Objectives and Features of PPC_part02

52 Advantages of PPC Management_part01

53 Advantages of PPC Management_part02

54 TQM through Six Sigma_part01

 

Section 7: TQM through Six Sigma

55 TQM through Six Sigma_part02

56 Methods of Six Sigma_part01

57 Methods of Six Sigma_part02

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TQM - Total Quality Management by eduCBA - Online Course
TQM - Total Quality Management by eduCBA - Online Course

Section 1: Introduction

1 Understanding quality culture

2 Quality Culture vs.Traditional Culture

 

Section 2: Maintaining A Quality Culture

Promo Code SAVE25

Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.

Specification
  • Category: Quality management
  • Product Type: Online Course
Product Description

Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mission and vision goal for the organization 5 Core values of a quality culture and it’s signifi ... Read More