• Category: Quality management
• Product Type: Online Course

Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mission and vision goal for the organization 5 Core values of a quality culture and it’s signifi cance   Section 3: Customer Centric Approach 6 Customer Centric Approach Fundamentals 7 Evolving Consumer Dynamics 8 Being More Customer Focussed 9 Principles of Redefining Customer Relationship 10 Re-cap of previous notes 11 Barriers in successful transformation_part 01 12 Barriers in successful transformation_part 02 13 Customer Centric Innovation 14 Practical steps taken on journey_part 01 15 Practical steps taken on journey_part 02_DLL logo   Section 4: Customer Relationship Manager 16 Introduction and Highlights of CRM 17 10 things customer wish_part 01 18 10 things customer wish_part 02 19 What goes wrong 20 Steps to avoid customer service failure_part 01 21 Steps to avoid customer service failure_part 02 22 What is CRM and why we need CRM_part 01 23 What is CRM and why we need CRM_part 02 24 Pareto’s law 25 Current challenges in CRM_part 01 26 Current challenges in CRM_part 02 27 Moments of truth_part 01 28 Moments of truth_part 02 29 Introduction and Shewhart cycle_part01   Section 5: Quality Assurance in TQM 30 Introduction and Shewhart cycle_part02 31 Definition of PDCA_part01 32 Definition of PDCA_part02 33 Quality characteristics_part01 34 Quality characteristics_part02 35 Impact of poor quality assurance 36 Identification of risk in QA process 37 QA-Criteria, Prevention and Inspection driven 38 Purpose of quality assurance_part01 39 Purpose of quality assurance_part02 40 Types of quality assurance_part01 41 Types of quality assurance_part02 42 PPC definition, importance and advantages_part01 43 PPC definition, importance and advantages_part02   Section 6: Production, Planning & Control 44 Key requirements and Elements of PPC 45 Re-cap of PPC Management and Inventory planning 46 Steps involved in PPC-Routing and Scheduling_part01 47 Steps involved in PPC-Routing and Scheduling_part02 48 Steps involved in PPC-Dispatching and Follow-up_part01 49 Steps involved in PPC-Dispatching and Follow-up_part02 50 Aims, Objectives and Features of PPC_part01 51 Aims, Objectives and Features of PPC_part02 52 Advantages of PPC Management_part01 53 Advantages of PPC Management_part02 54 TQM through Six Sigma_part01   Section 7: TQM through Six Sigma 55 TQM through Six Sigma_part02 56 Methods of Six Sigma_part01 57 Methods of Six Sigma_part02 ... Read More