Section 1: Introduction
1 Understanding quality culture
2 Quality Culture vs.Traditional Culture
Section 2: Maintaining A Quality Culture
3 Implementation of quality culture
4 Establishing a mission and vision goal for the organization
5 Core values of a quality culture and it’s significance
Section 3: Customer Centric Approach
6 Customer Centric Approach Fundamentals
7 Evolving Consumer Dynamics
8 Being More Customer Focussed
9 Principles of Redefining Customer Relationship
10 Re-cap of previous notes
11 Barriers in successful transformation_part 01
12 Barriers in successful transformation_part 02
13 Customer Centric Innovation
14 Practical steps taken on journey_part 01
15 Practical steps taken on journey_part 02_DLL logo
Section 4: Customer Relationship Manager
16 Introduction and Highlights of CRM
17 10 things customer wish_part 01
18 10 things customer wish_part 02
19 What goes wrong
20 Steps to avoid customer service failure_part 01
21 Steps to avoid customer service failure_part 02
22 What is CRM and why we need CRM_part 01
23 What is CRM and why we need CRM_part 02
24 Pareto’s law
25 Current challenges in CRM_part 01
26 Current challenges in CRM_part 02
27 Moments of truth_part 01
28 Moments of truth_part 02
29 Introduction and Shewhart cycle_part01
Section 5: Quality Assurance in TQM
30 Introduction and Shewhart cycle_part02
31 Definition of PDCA_part01
32 Definition of PDCA_part02
33 Quality characteristics_part01
34 Quality characteristics_part02
35 Impact of poor quality assurance
36 Identification of risk in QA process
37 QA-Criteria, Prevention and Inspection driven
38 Purpose of quality assurance_part01
39 Purpose of quality assurance_part02
40 Types of quality assurance_part01
41 Types of quality assurance_part02
42 PPC definition, importance and advantages_part01
43 PPC definition, importance and advantages_part02
Section 6: Production, Planning & Control
44 Key requirements and Elements of PPC
45 Re-cap of PPC Management and Inventory planning
46 Steps involved in PPC-Routing and Scheduling_part01
47 Steps involved in PPC-Routing and Scheduling_part02
48 Steps involved in PPC-Dispatching and Follow-up_part01
49 Steps involved in PPC-Dispatching and Follow-up_part02
50 Aims, Objectives and Features of PPC_part01
51 Aims, Objectives and Features of PPC_part02
52 Advantages of PPC Management_part01
53 Advantages of PPC Management_part02
54 TQM through Six Sigma_part01
Section 7: TQM through Six Sigma
55 TQM through Six Sigma_part02
56 Methods of Six Sigma_part01
57 Methods of Six Sigma_part02
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Section 1: Introduction
1 Understanding quality culture
2 Quality Culture vs.Traditional Culture
Section 2: Maintaining A Quality Culture
Promo Code SAVE25
Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.
Section 1: Introduction 1 Understanding quality culture 2 Quality Culture vs.Traditional Culture Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 4 Establishing a mission and vision goal for the organization 5 Core values of a quality culture and it’s signifi ... Read More
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