All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
- We accept returns within 48 hours of receiving the shipment. You have to inform our customer service team.
- All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns. Kindly contact our customer service team to take the address where you have to return the shipment.
- Any complaint with regards to damage or stains or stitching or any other issue should be reported to us within 48 hours of the receipt of the product.
Points to remember:
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product. For some categories the product would be picked up by us, you just have to report the issue to our customer service team.
- Refund process will be initiated once we have received the product(s).
- We will refund the money the way payment was made. Cheque Or Online transfer.
- We will refund the purchase amount along with the shipping cost Borne by you. You will have to provide us with the proof of shipping cost.
Item received in damaged condition or manufacturing defect or wrong item:
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- If you want a replacement then we will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost.
- We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
- At any point the refunds will not exceed the actual value of the goods plus the shipping cost incurred for returning the product.
Refund Processing time (Once order is marked Cancelled):
Master / Visa Credit and Debit Cards (10-12 Working Days)
Cheque (10-15 Working Days)