Section 1: Introduction
1 Understanding quality culture 11:22
Defining quality culture and it's importance, understanding quality culture and identifying the key dimensions of quality culture
2 Quality Culture vs.Traditional Culture 06:56
Differentiating quality culture vs. traditional culture & implementation of quality culture in an organization
Section 2: Maintaining A Quality Culture
3 Implementation of quality culture 10:31
In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.
4 Establishing a mission and vision goal for the organization 09:11
In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.
5 Core values of a quality culture and it's significance 07:49
In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.
Section 3: Customer Centric Approach
6 Customer Centric Approach Fundamentals 08:28
7 Evolving Consumer Dynamics 07:34
8 Being More Customer Focussed 10:24
9 Principles of Redefining Customer Relationship 09:55
Type of Delivery - Self Paced Learning
Course Duration - 4 Hours
Course Duration - Lifetime Validity
Certification - Yes
How to use? (Steps to use Study Material)
Step 1 - eduCBA sends the redemption coupon along with the registration link.
Step 2 - Student will register with his register email id and coupon
Step 3 - Student receive the course access and password on his/her email id
Step 4 - Login using your email id and password and start learning
Promo Code SAVE25
Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.
Section 1: Introduction
1 Understanding quality culture 11:22
Defining quality culture and it's importance, understanding quality culture and ident
Promo Code SAVE25
Use promocode SAVE25 to get upto 25% discount on offer price Minimum Order value - Rs 50/-. Offer is valid for all Jagran Josh products.
Section 1: Introduction 1 Understanding quality culture 11:22 Defining quality culture and it's importance, understanding quality culture and identifying the key dimensions of quality culture 2 Quality Culture vs.Traditional Culture 06:56 Differentiating quality culture vs. traditional c ... Read More
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