• Category: Quality management
• Product Type: Online Course

Section 1: Introduction 1 Understanding quality culture 11:22 Defining quality culture and it's importance, understanding quality culture and identifying the key dimensions of quality culture   2 Quality Culture vs.Traditional Culture 06:56 Differentiating quality culture vs. traditional c ulture & implementation of quality culture in an organization   Section 2: Maintaining A Quality Culture 3 Implementation of quality culture 10:31 In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.   4 Establishing a mission and vision goal for the organization 09:11 In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.   5 Core values of a quality culture and it's significance 07:49 In this topic we continued on the implementation of quality culture, establishing a mission and vision goal for the organization, importance of quality culture in the mission of the organization, six core values of a quality culture and it's significance, managing change to an ever improving culture, establishing ideologies and values to enhance quality culture, categorization of employees accepting quality culture, countering resistance to a changing quality culture and their preceptions, facilitating change and helping resisters to implement change and maintaining a quality culture.   Section 3: Customer Centric Approach 6 Customer Centric Approach Fundamentals 08:28 7 Evolving Consumer Dynamics 07:34 8 Being More Customer Focussed 10:24 9 Principles of Redefining Customer Relationship 09:55   Type of Delivery - Self Paced Learning Course Duration - 4 Hours Course Duration - Lifetime Validity Certification - Yes   How to use? (Steps to use Study Material) Step 1 - eduCBA sends the redemption coupon along with the registration link. Step 2 - Student will register with his register email id and coupon Step 3 - Student receive the course access and password on his/her email id Step 4 - Login using your email id and password and start learning ... Read More